Returns & Exchanges

At Rosehill Wine Cellars, we want you to be completely satisfied with your wine storage and cellar accessories. If your purchase does not meet your expectations, we offer a 30-day return window for most items in their original, unused condition.

Return Process

• 1.
  Initial Request

  Contact our customer service team within 30 days of delivery to request a Return Merchandise Authorization (RMA) number and specific shipping instructions.

• 2.
  Packaging and Preparation

  Securely pack the item in its original packaging, ensuring all hardware, manuals, and protective inserts are included to prevent damage during transit.

• 3.
  Shipping and Tracking

  Affix the provided RMA label to the exterior of the box and ship the package via a traceable carrier, as customers are responsible for return freight costs.

• 4.
  Inspection and Refund

  Once our warehouse inspects the returned goods for quality assurance, a refund will be issued to your original payment method, minus any applicable restocking fees.